Terms and Conditions of the DOT OR NOT Online Store
These terms and conditions apply exclusively to the consumer buyer (hereinafter referred to as "buyer") who makes a purchase in the online store www.dotornot.eu
Contact Information
The buyer, for the purposes of these terms and conditions, is understood as a consumer, which is a person who, unlike the seller, does not act in the course of his business or in the course of independent performance of his profession when concluding and fulfilling the contract.
Online store name: www.dotornot.eu
Operator: Janusz Szyndler – Studio 66, with registered office at Štěchovická 1903/9, 100 00 Prague 10, a company registered in the Commercial Register maintained by the Municipal Court in Prague, section A, insert 23871.
Phone: +420 777 299697
Email: print@dotornot.eu
Contact address and premises: DOT OR NOT, Dalimilova 457/6, 130 00 Prague 3
Company ID: 66901740
Tax ID: CZ6411051900
Bank Account:
CZK - MBank
Account Number: 670100-2209463240/6210
EUR - CITFIN
Account Number: 1027942 / 2060
IBAN: CZ68 2060 0000 0000 0102 7942
BIC/SWIFT CITFCZPPXXX
Information
Information about the goods and price provided by the seller is binding, with the exception of obvious errors. Prices are presented including all taxes (e.g., VAT) and fees, except for the cost of delivery of the goods.
According to the Electronic Records of Sales Act, the seller is obliged to issue a receipt or invoice to the buyer.
Acceptance of an offer with an addition or deviation is not acceptance of the offer.
Confirmation of the content of a purchase contract concluded in a manner other than in writing, which contains deviations from the actually agreed content of the purchase contract, has no legal effect.
The acceptance of unsolicited performance by the buyer does not mean acceptance of the offer.
All product information is provided based on the currently available data. In the event that a specific detailed information about the product is not provided, the seller will provide it to the buyer upon request.
The indicated stock availability is only indicative and cannot be related to stock availability in the brick-and-mortar store.
Payment Methods
Cash on Delivery - When choosing cash on delivery, you will pay the total amount for the ordered goods to the driver. Payment can be made in cash or in some cases by credit card.
Cash or Credit Card at the Store - When picking up goods in person, we accept cash payments, or you can pay with all common credit cards, such as: Visa, Visa Electron, Maestro, Master Card, etc.
Bank Transfer - pro forma (advance) invoice. When choosing payment by bank transfer, you will receive a pro forma invoice and a payment variable symbol from us, which will subsequently identify you. Please transfer the amount for CZK payments to account number 670100-2209463240/6210 held with MBank, and for EUR payments to account number 1027942 / 2060 held with CITFIN. The transfer and accounting of the payment takes place according to applicable legislation.
Online Card Payment - When ordering goods through the internet, you can use online card payment. When paying online, Visa and MasterCard payment cards are accepted. After sending the cart, you will be redirected to the COMGATE payment gateway. All communication takes place in the most secure encryption between your PC and the bank. The transaction is approved by the bank, not by us, therefore in the event of a transaction being declined, please contact your bank directly.
Delivery of Goods
The seller will deliver the goods to the buyer complete, no later than 15 days from the confirmation of the order, unless a different delivery time is stated for individual goods. If the goods are marked as "in stock," the seller will send the goods no later than 7 working days. The buyer is obliged to take over and pay for the goods. The buyer is advised to check the goods as soon as possible upon receipt.
Documents related to the goods, especially the tax document, confirmations, and certificates, will be sent to the buyer immediately after the receipt of the goods, no later than two days from the receipt of the goods by the consumer.
If the buyer requests it, the seller will confirm in writing to the buyer the extent and duration of its obligations arising from defective performance and how the buyer can exercise rights arising from it.
Price and method of delivery.
If the buyer does not take over the goods within the agreed period due to a breach of his obligation, he is obliged to pay the seller a storage fee for each day of delay in the amount of CZK 10, but no more than CZK 200.
The seller is entitled to sell the goods suitably after the buyer has been demonstrably notified by e-mail and given a new reasonable deadline for taking over.
The seller is entitled to offset the costs of storage and the costs of unsuccessful delivery of goods due to lack of cooperation on the part of the buyer to the necessary extent against the proceeds of the sale.
Cancellation of Order and Withdrawal from the Contract
The buyer may withdraw from the purchase contract within 14 days of receiving the goods or the last part of the delivery, regardless of the method of receiving the goods or making the payment. The specified period is intended for the buyer to reasonably familiarize himself with the nature, properties, and functionality of the goods.
The buyer is entitled to withdraw from the contract at any time before the goods are delivered.
The buyer shall send or deliver the withdrawal from the contract to the seller within the 14-day period. The buyer does not have to state the reason for withdrawing from the purchase contract. To facilitate communication, it is advisable to include the date of purchase or the number of the purchase contract/sales document, bank details, and the chosen method of returning the goods in the withdrawal.
The seller is obliged to return the amount corresponding to the price of the goods and the delivery costs to the buyer no later than 14 days from receiving the notice of withdrawal from the contract, and in the same way that the buyer paid. In the event that the buyer chooses a different method of delivery than the one offered by the seller, the seller is not obliged to reimburse the buyer for the costs associated with the delivery of the goods (delivery costs) that the buyer would incur additionally.
If the buyer withdraws from the contract, he is obliged to return the goods to the seller undamaged, without unnecessary delay, but no later than 14 days from the withdrawal from the contract, to the seller's address.
The buyer is liable for the reduction in value of the goods if he used the goods in a manner other than that for which they were intended.
Rights from Defective Performance
The buyer is obliged to inspect the goods without unnecessary delay after receiving them and to notify the seller of any defects immediately.
In the event that the goods show defects upon receipt, the buyer has the right to have the defects in the goods removed free of charge. The exercise of rights arising from liability for defects (warranty repairs) is governed by applicable legal regulations.
If the buyer asserts a right from defective performance, the seller will repair or replace the goods, or refund the purchase price.
Protection of Personal Data
The protection of the buyer's personal data is very important to the seller. The seller, as the controller of personal data, is obliged to comply with applicable legal regulations, particularly Act No. 101/2000 Coll., on the protection of personal data, and the European Regulation 2016/679 (GDPR).
The buyer's personal data will be stored for a period of 5 years, and after this period, they will be destroyed.
If the buyer orders goods through the online store, the seller processes the following personal data:
name and surname of the buyer
delivery address
address for delivery (if different)
phone number
email
identification details for tax document purposes.
This personal data will be processed for the purpose of fulfilling the sales contract.
Conclusion of the Purchase Contract
The purchase contract is concluded at the moment of delivery of the binding confirmation of the order to the buyer.
The agreement on the execution of the order is considered a purchase contract and is documented by a pro forma invoice and can only be changed based on the express written consent of both parties.
Each order confirmed by the seller is considered a purchase contract.
Consent to the Processing of Personal Data
The buyer gives the seller consent to the processing of his personal data in accordance with the provisions of § 11 and § 12 of Act No. 101/2000 Coll., on the protection of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
Personal data will be processed for the time necessary to fulfill the purpose of processing and will then be destroyed.
Complaint Handling
Complaints will be handled without unnecessary delay, and the seller is obliged to inform the buyer about the resolution of the complaint.
Complaints can be submitted via email or in writing.
Liability for Damage
The seller is liable for damage caused to the buyer by breaching its obligations under the purchase contract.
Final Provisions
These terms and conditions are valid and effective from 01.10.2023.
The seller reserves the right to change these terms and conditions.
The seller undertakes to make every effort to ensure the quality of services, and if the buyer is dissatisfied, he has the right to contact the seller using the contact details provided above.
The wording of the terms and conditions will be promptly communicated to the buyer during the duration of the contract.